Terms of service

Terms of Service

Welcome to Sakhi & Co. These Terms of Service govern your use of our website and your purchase of products from our Shopify store. By accessing our website or placing an order, you agree to these Terms of Service.

1. General Terms

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

Sakhi & Co. reserves the right to update, modify, or discontinue any part of the website or its services at any time without prior notice.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, colours, and other information displayed on our website are accurate.

However, actual colours and appearance may vary depending on your device or screen settings.

Jewellery may have minor variations in colour, finish, texture, or appearance due to the nature of handmade or individual products.

3. Pricing

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing errors, product information errors, or other inaccuracies. If an order has been placed with an incorrect price due to an obvious error, we may contact you before processing the order.

Any applicable taxes, shipping charges, or other fees will be displayed during checkout where applicable.

4. Orders

Placing an order on our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation. An order is not considered fully accepted until it has been processed by Sakhi & Co.

We reserve the right to refuse or cancel an order in circumstances including:

Product availability issues.
Incorrect pricing or product information.
Suspected fraudulent or unauthorised transactions.
Incorrect customer or delivery information.
Other legitimate business or legal reasons.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

5. Payment

Payments are processed through the payment methods available at checkout.

You agree to provide accurate and complete billing and payment information when placing an order.

Sakhi & Co. does not normally store complete credit or debit card details on its own systems.

6. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated time shown at checkout or communicated to you.

Delivery times may vary due to location, courier delays, weather, holidays, incorrect address information, or circumstances beyond our control.

Customers are responsible for providing accurate shipping information. Sakhi & Co. is not responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer.

7. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Return and Refund Policy.

Please review that policy before purchasing.

8. Jewellery Care

Jewellery should be handled and stored with reasonable care.

Exposure to water, perfumes, cosmetics, chemicals, sweat, accidental impact, or improper storage may affect the appearance or condition of jewellery.

Damage resulting from improper use, accidents, or normal wear and tear may not be covered by our return or refund policy.

9. Intellectual Property

All content on this website, including product photographs, logos, designs, text, graphics, and other materials, is owned by or licensed to Sakhi & Co., unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, or commercially use our content without our prior written permission.

10. Prohibited Use

You agree not to use our website:

For any unlawful or fraudulent purpose.
To interfere with the security or operation of the website.
To attempt unauthorised access to our systems.
To copy or misuse our website content.
To provide false or misleading information.
In any way that could damage Sakhi & Co. or its customers.

11. Third-Party Services

Our store may use third-party services such as payment providers, shipping companies, analytics providers, and other Shopify-supported services.

These third parties may have their own terms and privacy policies, which may apply to their services.

12. Disclaimer

We provide our website and services on an "as available" basis. While we make reasonable efforts to maintain accurate information and reliable services, we do not guarantee that the website will always be uninterrupted, error-free, or completely secure.

13. Limitation of Liability

To the extent permitted by applicable law, Sakhi & Co. will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited under applicable law.

14. Governing Law

These Terms of Service shall be governed by the applicable laws of India.

Any disputes arising from the use of our website or purchase of our products will be subject to the jurisdiction of the courts applicable to Sakhi & Co., subject to applicable consumer-protection laws.