Privacy policy

Privacy Policy

At Sakhi & Co., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our Shopify store.

1. Information We Collect

When you visit our store or place an order, we may collect information such as:

Your name
Billing and shipping address
Email address
Phone number
Order and purchase details
Payment-related information required to process your order
Information you provide when contacting our customer support
Device, browser, and website usage information collected automatically through cookies and similar technologies

2. How We Use Your Information

We may use your information to:

Process and deliver your orders.
Process payments and provide order confirmations.
Communicate with you about your orders.
Provide customer support.
Handle returns, refunds, and exchanges.
Improve our products, services, and online store.
Detect and prevent fraud or unauthorised activity.
Send promotional or marketing communications where permitted and where you have provided appropriate consent.

3. Payment Information

Payments may be processed through third-party payment providers. Sakhi & Co. does not normally store your complete credit/debit card details on its own systems. Payment information is handled by the applicable payment provider according to its privacy and security practices.

4. Sharing of Information

We may share necessary information with trusted third parties to operate our business, including:

Shopify and service providers supporting our online store.
Payment processors.
Shipping and delivery partners.
Technology, analytics, and customer-support service providers.
Government authorities or other parties when required by applicable law.

We do not sell your personal information for money.

5. Cookies

Our Shopify store may use cookies and similar technologies to help the website function properly, remember preferences, understand how visitors use our store, and improve your shopping experience.

You can adjust cookie settings through your browser or device settings. Disabling certain cookies may affect some features of the website.

6. Marketing Communications

If you choose to receive promotional communications from us, we may contact you by email, SMS, WhatsApp, or other available communication methods about products, offers, or updates.

You may request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option provided in a marketing message, where available.

7. Data Security

We take reasonable measures to protect your personal information against unauthorised access, misuse, loss, or disclosure. However, no method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for business, legal, accounting, tax, dispute-resolution, and other legitimate purposes.

9. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion, or information about how your data is used.

To make a privacy-related request, please contact us using the details below.

10. Third-Party Websites

Our store may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

11. Children's Privacy

Our store is not intended to knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements. The updated policy will be posted on this page with a revised effective date.