Refund policy

Return and Refund Policy

Thank you for shopping with Sakhi & Co. We want you to be completely satisfied with your jewellery purchase. Please read the following policy carefully before placing an order.

1. Returns

We accept returns within 7 days of delivery for eligible products.

To be eligible for a return:

The jewellery must be unused, unworn, and in its original condition.
The product must be returned with all original packaging, tags, certificates, invoices, and accessories, where applicable.
The product must not show signs of damage, alteration, scratches, or wear.
The return request must be submitted within 7 days of receiving the order.

2. Non-Returnable Items

The following products are generally not eligible for return:

Custom-made or personalised jewellery.
Jewellery that has been resized, altered, engraved, or modified at the customer's request.
Products damaged due to improper use or handling.
Products returned without original packaging or certificates, where applicable.
Items showing signs of use or wear.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact Sakhi & Co. within 48 hours of delivery.

Please provide your order number along with clear photographs and/or video of the product and packaging.

After verification, Sakhi & Co. may provide a replacement, repair, or refund, depending on the circumstances and product availability.

4. Return Shipping

For returns due to a change of mind or personal preference, the customer is responsible for the return shipping costs.

If the product is defective, damaged during delivery, or incorrectly sent by us, Sakhi & Co. will cover the applicable return shipping costs after verification.

5. Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method. The time taken for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Applicable shipping charges or other non-refundable charges may not be included in the refund.

6. Exchanges

Eligible products may be exchanged by contacting us within 7 days of delivery. Exchanges are subject to product availability and the conditions of this policy.

7. Order Cancellation

Orders may be cancelled before dispatch. Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the return procedure.

Custom or personalised orders may not be cancelled once production has started.

8. Jewellery Care and Damage

Customers should take reasonable care when handling and storing jewellery. Damage caused by water, chemicals, perfumes, cosmetics, accidental impact, improper storage, or normal wear and tear may not qualify for a return or refund.